Customer Service Manager

Mainstage Festivals: Kala Festival & Snowboxx
London SE1, £19,000 – £23,000 a year

About the company

Mainstage Festivals is the market leader in overseas festivals. From Snowboxx, our 5000 person festival in the French Alps to Kala, a much acclaimed new dance music festival on the Albanian Riviera, and Explorations, a festival with our partners Anjunadeep.

Mainstage Festivals operates both the travel and the festival, delivering every aspect of the holiday and festival for our guests. The company operation spans across festival marketing, travel operations, festival delivery and creative production.

About the role

To deliver exceptional events, we need to provide customers with high quality customer service. We like to look after our customers and provide them answers to queries as early as possible, along with on demand requests such as live chats and phone calls.

This all requires someone who can be the voice of the company, able to understand both the festivals themselves and the needs of the customer.

The role will be based in the UK, plus there will be the opportunity to travel to festivals you are working on – Snowboxx, Kala and Anjunadeep presents Explorations.

For more info and how to apply click here: