Although there are many more people in Kosovo who hope to move to Switzerland, the Swiss embassy in Pristina issues 20,000 visas per year, there are others who are returning there to work or start businesses.

Drenusha Shala, for example, a co-founder of the Baruti market research company in Prishtina, Kosovo’s capital has 70 employees who have all lived in Switzerland or Germany, and speak impeccable German and work in a call centre there dealing with German speaking customers.

Every second person is unemployed in Kosovo. In a 2013 progress report to the European parliament, there was a call for changes all round.

“Kosovo needs to improve its competitiveness and business environment, and support the private sector so as to reduce unemployment. A sound business environment demands further measures to tackle the weak rule of law and corruption,” the report said.

Most of the 200,000 Albanians in Switzerland are from Kosovo. Many of them fled the 1998-99 war in their country. Ethnically speaking, Albanians form the third largest immigrant group in Switzerland, after Italians and Germans.

Source:
http://www.swissinfo.ch/eng/multimedia/outsourcing-to-a-kosovo-call-centre/41084294